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Each product page includes a detailed size chart specific to that style. Our shoes typically run true to size, but we recommend checking the measurements for pumps and heels, as some styles may fit slightly narrow or have different toe box shapes. If you’re between sizes, we generally suggest sizing up for comfort, especially in closed-toe styles.

You’ll receive a shipping confirmation email with tracking information once your order ships. Most orders are fulfilled through Amazon’s logistics network, so tracking updates appear in your Amazon account under “Your Orders.” If you don’t see tracking within 2 business days of ordering, contact us with your order number.

Returns and exchanges follow Amazon’s standard policies, which typically allow 30 days from delivery for most items in new, unworn condition with original packaging. Shoes should show no signs of outdoor wear. Initiate returns directly through your Amazon account for the fastest processing, or email us if you need assistance with a specific situation.

Most of our denim styles contain a small percentage of stretch fiber (typically 2-3% elastane) for comfort and movement. These jeans may relax slightly with wear but shouldn’t stretch out significantly. If you’re between sizes, we recommend your usual jean size rather than sizing down expecting stretch. Our straight-leg and pull-on styles are cut for a comfortable fit from the start.

Wipe leather styles with a soft, dry cloth after each wear to remove surface dust. For deeper cleaning, use a leather cleaner appropriate for the finish (smooth leather, suede, or patent). Avoid soaking leather shoes or exposing them to excessive heat. Store in a cool, dry place, and consider shoe trees to help maintain shape. Conditioning smooth leather every few months keeps it supple.

Our primary storefront serves customers in the United States through Amazon. International availability varies by style and region. Some Bandolino products may be available through Amazon’s international sites or third-party retailers in your country. For specific international shipping questions, please email us with your location and the styles you’re interested in.